• Cancelled order, points never returned

    Profile photo of Asherlay

    10 months ago

    Hi there,

    I ordered the “I heart veggie burgers” shirt with my points but then I got an email saying that the shirt was backordered and I would have to pay for it once it shipped. So I sent an email back saying that I wanted to cancel my order. But once my order was cancelled, my points never came back. What’s going on? :(

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  • Profile photo of peta2

    10 months ago

    Hey @Asherlay and @Bluehawaii01!

    We’re sorry about the delay on this! We had a ton of people order the “I Heart Veggie Burgers” shirt before it unexpectedly went out of stock, so we are currently working through returning everyone’s points for these orders. Thank you both for your patience!

    And @Asherlay, make sure you email us at peta2@peta2.com about this if you haven’t already.

    Thank you both for your understanding! Your points will be refunded ASAP :)

    ~Liz from peta2

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  • Profile photo of Bluehawaii01

    10 months ago

    This exact thing happened to me. I really wants that shirt. I even emailed them like I was suppose to, and still nothing. :( I really want the hoody, but in no way would I be ale to get it by fall if those 18,000 points aren’t returned :(

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  • Profile photo of ava-c

    10 months ago

    Hey @Asherlay, send me an e-mail at AvaC@peta2.com and we’ll see what’s up! < Ava from peta2

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