• Street team order. Very very confused

    Profile photo of peppermintcherry

    10 months ago

    Back at the end of June, I ordered the very last ‘Hug A Vegan Day’ t shirt. I received an email the other day it had shipped, and just now I received another email saying:

    The items listed below have been discontinued and are no longer available. Please revisit our Web site at …. to make another selection.

    Your request for the following discontinued item(s) has been cancelled as of 7/2/14.

    it then lists the item(hug a vegan day shirt) and a price (7.15). I’m confused because it was in stock when I put the shirt in my cart, I paid for this with street team points, my street team account order doe not say cancelled and if my order has in fact been cancelled, I haven’t been refunded my points.

    So…. what exactly is happening?

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  • Profile photo of peta2

    10 months ago

    Hey @peppermintcherry!

    Please order me at LizW@peta2.com so I can send your info to our Merchandise Department. If your order was placed after this shirt went out of stock, then we’ll be able to just refund your points for you 😀

    Thanks! I’ll keep an eye out for your email.

    ~Liz from peta2

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  • Profile photo of piggypower

    10 months ago

    When we order something, it takes about a day for the order to be received, so I guess when you ordered the t-shirt, there was one left but an order for that shirt was received before yours, so there were no shirts left when they received your order. I ordered when there were tree left, and received the same emails as you. I sent an email to peta2 staff asking if I could get my points back but got no answer.

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    • Profile photo of peppermintcherry

      10 months ago

      That’s a possiblity. This happened when I ordered Animal Liberation, but I didn’t get an email from peta’s online store, and I still received my book.
      The thing is though, I received an email saying it had shipped before I got the one saying my order was cancelled. So I’m really confused

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