Their veggie burgers are still suitable for vegans if you ask for no cheese and no mayo, as these are cooked in the microwave.
As for the onion rings and cheese bites, their website makes no claims that these are vegetarian: http://burgerking.co.uk/uploads/nutrition_jun.pdf
It might say in small print about the oil they’re cooked in, but it DOES say it. I would say this is the fault of individual staff/customer services rather than the company. He was lucky to be offered a pay-off at all in my opinion!
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All animal emergencies (injured, stray, neglected, abused, etc) should be reported to our Emergency Response Team, not posted on the Boards.